Our vision is to create greater understanding, greater results, and a world where people feel genuinely understood. Our core values—fostering belonging, being solutions-driven, pursuing excellence, talking it through, and embracing the freedom to discover—guide all our decisions and interactions.

If these values and an owner-minded culture resonate with you and you’re ready to seize the opportunity, please send a statement of interest

Head of Account Management

About You:
An ideal candidate is a highly entrepreneurial business builder who doesn't want to work in a large organization where they might lack the creative freedom to create. They will have the authority and accountability to exponentially grow the government business unit at HiPER. They embody adaptability and resourcefulness, consistently garnering praise for their empathy, intellectual curiosity, instinct, and operational prowess. They personify commitment, loyalty, empathetic communication, trust, and courage, setting a high standard for excellence.

Role Overview:
As the Head of Account Management for HiPER's Government unit, you will foster strong relationships with current and future clients. You will be responsible for client success, renewals, and account expansion. You will lead the Client Success team by unlocking the full potential of the team and fostering strong relationships with clients.

Key Responsibilities:

Client Relationship Management:

• Serve as the client steward, building and maintaining robust relationships.

• Regularly communicate with clients, providing updates and seeking feedback.

• Recognize opportunities to accelerate client success by introducing additional services or products where needed.

Account Strategy Development:

• Create and execute strategic account plans aligned with client goals.

• Collaborate with clients to define objectives and KPIs.

• Recommend strategic adjustments based on data-driven insights.

• Monitor client satisfaction through regular feedback.

• Promptly address client needs to ensure high client satisfaction.

Internal Team Leadership:

• Heading the Client Success team and fostering an environment for learning and growth internally.

• Set project timelines, milestones, and deliverables for Clients.

• Ensure seamless communication between clients and HiPER teams.

• Offer creative solutions to meet client needs and resolve conflicts.