Careers at HiPER
At HiPER Solutions, we don't just advise — we inspire and enable impactful change. Our unwavering commitment to HiPER Leadership sets us apart, empowering leaders to achieve measurable success through data-driven insights.
Our vision is to create greater understanding, greater results, and a world where people feel genuinely understood. Our core values—fostering belonging, being solutions-driven, pursuing excellence, talking it through, and embracing the freedom to discover—guide all our decisions and interactions.
If these values and an owner-minded culture resonate with you and you’re ready to seize the opportunity, please send a statement of interest and your resume to jobs@hipersolutions.com.
Head of Account Management
About You:
An ideal candidate is a highly entrepreneurial business builder who doesn't want to work in a large organization where they might lack the creative freedom to create. They will have the authority and accountability to exponentially grow the government business unit at HiPER. They embody adaptability and resourcefulness, consistently garnering praise for their empathy, intellectual curiosity, instinct, and operational prowess. They personify commitment, loyalty, empathetic communication, trust, and courage, setting a high standard for excellence.
Role Overview:
As the Head of Account Management for HiPER's Government unit, you will foster strong relationships with current and future clients. You will be responsible for client success, renewals, and account expansion. You will lead the Client Success team by unlocking the full potential of the team and fostering strong relationships with clients.
Key Responsibilities:
Client Relationship Management:
Serve as the client steward, building and maintaining robust relationships.
Regularly communicate with clients, providing updates and seeking feedback.
Recognize opportunities to accelerate client success by introducing additional services or products where needed.
Account Strategy Development:
Create and execute strategic account plans aligned with client goals.
Collaborate with clients to define objectives and KPIs.
Recommend strategic adjustments based on data-driven insights.
Monitor client satisfaction through regular feedback.
Promptly address client needs to ensure high client satisfaction.
Internal Team Leadership:
Heading the Client Success team and fostering an environment for learning and growth internally.
Set project timelines, milestones, and deliverables for Clients.
Ensure seamless communication between clients and HiPER teams.
Offer creative solutions to meet client needs and resolve conflicts.
Associate
About You:
An ideal candidate is a highly entrepreneurial business builder who doesn't want to work in a large organization where they might lack the creative freedom to create. They will have the authority and accountability to exponentially grow the government business unit at HiPER. They embody adaptability and resourcefulness, consistently garnering praise for their empathy, intellectual curiosity, instinct, and operational prowess. They personify commitment, loyalty, empathetic communication, trust, and courage, setting a high standard for excellence.
Role Overview:
As a Full-Time Associate at HiPER Solutions, you’ll play a vital supporting role in ensuring an exceptional client experience. Working closely with the Senior Associate, you’ll help facilitate smooth client interactions, track progress, and contribute to strategic relationship management. This is a growth-oriented role that offers exposure to client-facing experiences and opportunities to develop leadership skills over time.
Key Responsibilities:
Client Experience & Communication
Assist in developing and maintaining client journey maps to ensure an excellent client experience.
Support the Senior Associate in managing client success initiatives and maintaining high engagement levels.
Communicate project updates to the Project Coordinator/Manager when relevant developments arise from internal client discussions.
Meeting & Call Support
Prepare meeting notes and agendas for client-facing calls.
Attend client meetings to take clear, actionable notes and ensure follow-ups are tracked.
Assist in post-call follow-up communication, ensuring that all action items are addressed or escalated appropriately.
Client Interaction Coordination
Manage scheduling and coordination of client calls if previously involved in related interactions.
Support the Senior Associate in ensuring all follow-up meetings are booked and expectations are clearly communicated.
Learning & Development
Begin developing the ability to identify new leads and opportunities within existing accounts.
Progress toward co-leading client interactions such as Executive Insight (EI) debriefs and monthly check-ins.
Co-lead structured client engagements like Team Style Share Outs and Team Insights meetings.
Who You Are
Detail-oriented and organized, with strong note-taking and follow-up skills.
Proactive communicator who’s comfortable managing up and working in partnership.
Eager to learn and grow into a client-facing leadership role.
Adaptable, resourceful, and passionate about improving team performance and culture.
Preferred Qualifications
0–2 years of professional experience (internships, co-ops, or entry-level roles welcome).
Strong written and verbal communication skills.
Client Intern
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